At WiseWx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and services.
Information We Collect
We collect information that you provide directly to us, including:
- Account information: name, email address, phone number, company name, and billing information
- Business data: contacts, leads, deals, tasks, notes, and other CRM-related information you enter into the system
- Usage data: how you interact with our platform, features used, and activity logs
- Technical information: IP address, browser type, device information, and operating system
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our CRM services
- Process transactions and send related information
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, prevent, and address technical issues and fraudulent activity
- Personalize your experience and provide content and features relevant to your interests
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest, and we regularly backup your information to ensure data integrity and availability.
We store your data in secure data centers with redundant systems and follow industry best practices for data protection. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our platform. Cookies are small data files stored on your device that help us improve your experience, remember your preferences, and analyze how you use our services.
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our platform.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent or at your direction
- With service providers who perform services on our behalf and are bound by confidentiality agreements
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, or safety, or that of our users or others
- In connection with a business transfer, such as a merger, acquisition, or sale of assets
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can access and update your account information at any time
- Data Portability: You can export your data from our platform
- Deletion: You can request deletion of your account and associated data
- Opt-out: You can opt out of marketing communications by updating your preferences
- Correction: You can correct inaccurate or incomplete information
To exercise these rights, please contact us using the information provided at the end of this policy.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will delete or anonymize your data in accordance with our data retention policies, subject to certain legal obligations.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@wisewx.com
Address: [Your Company Address]
Phone: [Your Contact Number]